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| Current Issues in Wireless E911 Implementation | National Public Safety Organizations | Digital Technology for Public Safety | 911 Law, Policy & Initiatives |

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Current Issues in Wireless E911 Implementation

Free Cell Phones for Emergency 911 Use
How to carry a cell phone for emergency use only at no cost!

Dispatch Monthly Magazine
Contains articles on a wide variety of issues related to E911.

"Making sure 911 emergency help is there if you need it"
Consumer Reports, January 2006, an article that discusses some drawbacks in connecting to 911 with certain types of devices.http://www.consumerreports.org/cro/electronics-computers/911-when-you-need-it-106-911-call-911-emergency/overview/index.htm

GPS-Tracking in Cell Phones, Is Privacy Protected?
Many people are concerned about loss of privacy if cell phones are outfitted with GPS transmitters. Some articles related to the issue follow:

Using the GPS for People Tracking” TravelByGPS.com summarizes several methods and vendors related to GPS-tracking on cell phones.

"When a Cell Phone Is More than a Phone: Protecting Your Privacy in the Age of the Super-Phone" Privacy Rights Clearinghouse, a November 2005 report

"Will Big Brother Spy on E911 Cell Calls?" ABC News, March 4, 2006

National Public Safety Organizations

NENA - National Emergency Number Association
NENA's mission is to foster the technological advancement, availability, and implementation of a universal emergency telephone number system. In carrying out its mission, NENA promotes research, planning, training and education. The protection of human life, the preservation of property and the maintenance of general community security are among NENA's objectives. www.nena.org/

APCO - Association of Public-Safety Communications Officials
The Association of Public-Safety Communications Officials - International, Inc. is the world's oldest and largest not-for-profit professional organization dedicated to the enhancement of public safety communications. http://www.apcointl.org

NAED - The National Academies of Emergency Dispatch
The NAED is a non-profit standard-setting organization promoting safe and effective emergency dispatch services world-wide. Comprised of three allied Academies for medical, fire and police dispatching, the NAED supports first-responder related research, unified protocol application, legislation for emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation.

ComCARE Alliance - Communications for Coordinated Assistance and Response to Emergencies
ComCARE consists of over fifty organizations representing physicians and nurses, the wireless industry, auto safety groups, telematics service providers, and public safety groups working together to enhance the nation's emergency response systems. http://www.comcare.org

Digital Technology for Public Safety

Cell Phones and E911
The number of 9-1-1 calls originating from cell phones continues to increase every year. When the trend began a decade ago, the FCC adopted rules requiring phone service providers, cell phone manufacturers, and PSAPs to implement new technologies to make it possible to locate cell phone users in an emergency. http://www.911.org/CellStats.php

Computer Aided Dispatch (CAD)
For public safety agencies, CAD systems automate call-taking and incident dispatching processes by managing emergency calls and the routing of public safety personnel. Other emerging technologies streamline the paperwork process and promote information sharing between law enforcement agencies. Public safety vehicles equipped with mobile display terminals (MDTs) allow personnel to complete incident reports from the field, and can provide access to motor vehicle and NCIC database information. For information and statistics from the City/County 911 Center in Billings, http://ci.billings.mt.us/index.asp?NID=460

Voice over Internet Protocol (VoIP)
Because in many cases, VoIP services operate much like traditional telephone service, including the capability to make calls to and receive calls from users on the traditional telephone network, some customers assume that these services also offer comparable access to 911 services. Read about VoIP and 911 at http://www.voip911.gov/.

Emergency Notification Services (ENS), also referred to as Reverse 9-1-1
Reverse 9-1-1 improves lines of communication to the general population and targeted groups by accessing phone number data in E911 databases and automating computer-generated calls that deliver recorded messages to residents. This technology assists with notification and evacuation in large-scale emergencies by generating thousands of calls per hour.

Automatic Vehicle Location (AVL)
Using Global Positioning System (GPS) technology, dispatchers are able to view on a map the location of public safety vehicles, an effective tool to dispatch resources located closest to a reported incident. http://www.jescomusa.com/avl.htm

Telematics / Automatic Crash Notification (ACN)
Sometimes referred to as "mayday" systems, telematics (.pdf file) devices are like "black boxes" in vehicles. In the event of a crash, an ACN device immediately initiates a connection to emergency responders using wireless communications capabilities and transmits critical crash information. GPS technology is used to convey location information, and sensors that detect speed, G forces, and number of occupants can help to predict the probability of severe injury.

Automatic HAZMAT Crash Notification
Taking Telematics one step further, an Automatic HAZMAT Crash Notification system is being tested that alerts police, fire, EMS, hospitals and certified HAZMAT response teams in the event of an accident involving the transport of hazardous materials. In addition, the device can also be programmed for excessive speed notification, service diagnostics, and vehicle tracking (if the vehicle is stolen, hijacked or tampered with). "Digital fences" can report if a HAZMAT vehicle leaves a geographically designated boundary.

911 Law, Policy & Initiatives

Federal Communications Commission
Since the Telecommunications Act of 1996 which de-regulated the telephone industry, there has been a wealth of federal legislation enacted and FCC Orders adopted that pertain to E911 services and public safety communications. In 2001, the FCC commissioned the Hatfield Report to examine technical and operational issues affecting E911 implementation. Most recently, all public-safety related efforts and planning within the FCC were united under the Public Safety and Homeland Security Bureau.

Montana E911
In Montana, planning, coordination and implementation of public safety programs is overseen by the Public Safety Services Bureau. A federal grant awarded in 2003 allowed the State to investigate the feasibility of developing a "statewide solution" to providing E911 services, recognizing the infrastructure challenges posed by Montana's expansive rural areas and uneven population dispersement. As a result, the majority of Montana counties are now able to provide Enhanced 911 service.

Montana State Code pertaining to E911
Title 10. Military Affairs and Disaster and Emergency Services, Chapter 4. State Emergency Telephone System of the Montana State Code deals with the establishment, distribution and regulation of emergency telecommunications accounts.