Enhanced 911 (E911) Email the Department

E911 Tools


The future of public safety response systems is called NextGen (generation) 9-1-1. NG9-1-1 is a federal initiative aimed at updating the 9-1-1 service infrastructure in the US and Canada to improve public emergency communications services in a growingly wireless mobile society. This development encompasses infrastructure, computer systems and data to create more centralized databases of information, better call routing and transferring of 9-1-1 calls across an interconnected network of dispatchers, and the ability to handle calls generated not only from cellphones but from computers and mobile devices via texts, twitter, automatic-crash notification, to name a few. It allows for the transmission of photos and videos, as well as the capability to identify multiple calls about a single incident and manage those in a way that prevents dispatch center overload.

Learn more about NG9-1-1

NG9-1-1 and FirstNet